Each year, the Emergency Care Research Institute (ECRI) identifies the most pressing threats to patient safety. In 2025, the dismissal of patients, family and caregivers, commonly referred to as medical gaslighting, topped the list.

Join us on Thursday, January 29 and explore the clinical, emotional and systemic impacts of medical gaslighting, a behavior that invalidates genuine patient symptoms and contributes to misdiagnosis, delayed treatment, and healthcare inequities. 

In this webinar, we'll examine:

• The definition and manifestations of medical gaslighting

• Data from recent surveys and studies highlighting its prevalence and consequences

• Disparities in how different populations experience symptom dismissal

• Root causes within clinical workflows and cognitive bias

• Strategies for fostering empathetic, patient-centered care and culturally competent communication 

This session is designed for healthcare professionals, patient safety advocates and organizational leaders committed to improving diagnostic accuracy and restoring trust in care delivery.

This program has been approved for a total of 1 (one) contact hour(s) of continuing education credit toward fulfillment of the requirements of ASHRM designations of fellow (FASHRM) and distinguished fellow (DFASHRM) and towards certified professional in healthcare risk management (CPHRM) renewal.