Part 4: Listening as a strategic capability

Employee listening has evolved far beyond the annual engagement survey. Leading organizations are building connected listening strategies that help them understand the employee experience at critical moments, strengthen leadership effectiveness and make better-informed decisions.

In this session, you will hear directly from Schindler about its journey from a long-established biennial engagement survey to a broader employee listening strategy spanning leadership effectiveness, onboarding, engagement and exit feedback. Max Siessegger will share how Schindler turns insight into action, creates leadership ownership and connects employee feedback with development and wider people priorities across a large, decentralized organization.

Together with WTW experts, we will explore how organizations can:

• Move beyond periodic surveys without creating unnecessary noise or survey fatigue 
• Turn employee feedback into clear action and accountability 
• Equip managers to discuss findings and translate insight into development and team action 
• Combine quantitative results with qualitative comments to uncover deeper insight 
• Connect listening with leadership, talent and broader business priorities 
• Build trust by demonstrating visible follow-through

Whether you are redesigning your listening strategy or looking to increase the value of existing employee feedback programmes, this session will offer practical ideas for connecting employee voice with decisions and action. 

Featured speakers

• Max Siessegger, Head of Global Organizational Development, Schindler 
• Gaby Joyner, Head of Great Britain and Head of Employee Experience Consulting, Europe & International, WTW 
• Kelly Carlisle, Senior Director, Employee Experience, WTW 
• Angel Hoover, Moderator and host, WTW

To see all the webcasts in the series, please visit our event page.